Contact information
Effective Date: January 1, 2022
At LuxPurse, we value every customer and are committed to providing professional, friendly, and responsive support. Whether you have questions before placing an order or need assistance after your purchase, our customer service team is here to help.
We strive to respond to all inquiries promptly and provide clear, accurate information to ensure your shopping experience is smooth from start to finish.
Business Information
Store Name: LuxPurse
Website: LuxPurse.store
Email: support@LuxPurse.store
Phone: (647) 691-9338
Business Address:
4917 Rue de la Clairière
Saint-Augustin-de-Desmaures, QC G3A 1X9
Canada
Customer Support Hours
Monday – Friday: 9:00 AM – 6:00 PM (EST)
Saturday: 10:00 AM – 4:00 PM (EST)
Sunday & Public Holidays: Closed
Although our business hours are listed above, customers are welcome to email us at any time. We aim to respond to most inquiries within 24 business hours.
How to Contact Us
Email Support
For the fastest assistance, please contact us via email.
Email: support@LuxPurse.store
We can assist with:
- Product questions
- Order updates
- Shipping inquiries
- Tracking information
- Return requests
- Refund assistance
- Exchange requests
- Payment questions
- General customer support
Phone Support
If you prefer speaking with a member of our customer service team, you may contact us during business hours.
Phone: (647) 691-9338
Mailing Address
If you need to send correspondence or approved returns, please use the following address only after receiving instructions from our support team.
4917 Rue de la Clairière
Saint-Augustin-de-Desmaures, QC G3A 1X9
Canada
Please do not return products without first contacting us for return authorization.
Before Contacting Us
To help us assist you more efficiently, please include the following information whenever possible:
- Your full name
- Order number
- Email used for the purchase
- A detailed description of your inquiry
- Photos (if reporting damaged or incorrect items)
Providing complete information allows us to resolve your request as quickly as possible.
Order Support
If you've recently placed an order, our support team can help you with:
- Order confirmation
- Shipping status
- Tracking updates
- Delivery estimates
- Address corrections (before shipment)
- Order modifications (when available)
Returns & Refunds
We proudly offer 30-day free returns on eligible orders.
If you would like to request a return or refund, simply contact our support team. We'll provide step-by-step instructions to ensure the process is quick and hassle-free.
Please refer to our Return & Refund Policy for complete details.
Shipping Assistance
Need help tracking your package or have questions about delivery?
Our team is happy to assist with:
- Shipping updates
- Tracking information
- Delivery delays
- Lost packages
- Customs-related questions
We offer Free Worldwide Shipping, with most orders arriving within 7–10 business days.
Our Commitment
Customer satisfaction is at the heart of everything we do. Every inquiry is handled with professionalism, respect, and care. Whether you're shopping for your first handbag or returning as a valued customer, we're committed to providing exceptional service before, during, and after every purchase.
Thank you for choosing LuxPurse. We appreciate your trust and look forward to serving you.