Effective Date: January 1, 2022

Thank you for shopping at LuxPurse. We want you to love every purchase. If you're not completely satisfied, we're here to help with our hassle-free return and refund policy.

30-Day Return Policy

We proudly offer free returns within 30 days of receiving your order. If 30 days have passed since your delivery date, we may be unable to offer a refund or exchange.

Eligibility for Returns

To qualify for a return, your item must:

Be unused and in its original condition.
Include all original packaging, tags, and accessories.
Not show signs of wear, damage, or misuse.
Be returned within 30 days of delivery.

Certain items may not be eligible for return if they have been customized, damaged by improper use, or returned without original packaging.

Free Return Shipping

LuxPurse provides free return shipping for eligible returns. Our support team will provide detailed return instructions after your request has been approved.

Please do not send products back without contacting us first.

Refund Process

After we receive and inspect your returned item, we'll notify you of the approval status.

If approved, your refund will be processed to your original payment method within 5–10 business days. Processing times may vary depending on your payment provider.

Exchanges

If you receive a defective, damaged, or incorrect item, we'll gladly arrange a replacement at no additional cost.

Damaged or Incorrect Orders

Please inspect your order upon arrival. If your item arrives damaged, defective, or incorrect, contact us within 7 days of delivery with photos of the product and packaging so we can resolve the issue quickly.