Shipping policy

Effective Date: January 1, 2022

Thank you for shopping with LuxPurse. We are committed to providing a reliable and seamless shipping experience for customers around the world. Please review the information below regarding our shipping process.

Free Worldwide Shipping

LuxPurse proudly offers FREE shipping on all orders worldwide. There are no minimum purchase requirements or hidden shipping fees.

Order Processing

Orders are typically processed within 1–3 business days after payment has been successfully received.

Orders placed on weekends or public holidays will begin processing on the next business day.

During promotional periods or holidays, processing times may be slightly extended.

Delivery Time

Estimated delivery time for most destinations is:

7–10 Business Days

Please note that delivery estimates are not guaranteed and may vary depending on:

Destination country
Customs clearance
Local courier services
Weather conditions
Peak holiday seasons
Unexpected transportation delays

Order Tracking

Once your order has been shipped, you will receive a confirmation email containing your tracking information.

Tracking updates may take 24–72 hours to appear after shipment.

Shipping Destinations

We currently ship to customers worldwide.

If shipping restrictions apply to your region, our customer support team will notify you promptly after your order is placed.

Customs & Import Duties

Depending on your country's regulations, customs duties, import taxes, or other government fees may apply.

These charges are determined by local customs authorities and are the responsibility of the customer when required.

Incorrect Shipping Information

Please ensure your shipping address is complete and accurate before placing your order.

LuxPurse is not responsible for delays or failed deliveries caused by incorrect or incomplete shipping information provided by the customer.

If you notice an error after placing your order, please contact us immediately. We will do our best to update your information before the order is shipped.

Lost or Delayed Packages

If your package has not arrived within the estimated delivery period, please contact our support team.

We will work directly with our shipping partners to investigate the issue and provide an appropriate solution as quickly as possible.

Damaged Packages

If your package arrives damaged, please contact us within 7 days of delivery.

To help us process your request efficiently, please include:

Your order number
Photos of the damaged product
Photos of the packaging
A brief description of the issue

Our team will review your claim and arrange a replacement or refund when appropriate.

Order Changes & Cancellations

Orders may be modified or canceled before they enter processing.

Once an order has been shipped, changes or cancellations are no longer possible. However, you may still request a return under our 30-Day Return & Refund Policy after receiving your package.